SMS and CRM

Background

This document explains how to integrate OpenTV Platform with Subscriber Management Systems (SMS) and Customer Relation Management (CRM) Systems.

This is an online version of the PDF document bundled with the delivery of the SDP and SRM software modules, which provides a more convenient way to access and navigate the guide as well as more complete information on various related topics.

Purpose

The purpose of this document is to guide system integrators and developers to enable a quick and comprehensive way to integrate OpenTV Platform with third-party SMS/CRM systems.

This guide includes:

• A list of the main SMS/CRM use cases supported by OpenTV Platform.
• Links to the APIs that can be used for each case.
• Links to the subscriber management data model supported by OpenTV Platform.