Account Dashboard

Account Dashboard | Overview

The Overview tab lets you see a variety of account-related data for the selected time period, including:

• Total number of accounts
• Average number of active accounts per day
• Number of new accounts (for the last last 24 hours and for the selected time period)
• Number of account suspensions in the selected time period
• Number of new accounts today
• Comparisons of the following between the current 24-hour-period and the previous 24-hour period:
  • Total registered accounts
  • Active accounts
  • New accounts
  • Suspended accounts
• Top accounts by:
  
  • Number of sign-on
  • Number of unique content views
  • Number of errors
  • Playback duration
  • Number of activities
  • Number of created devices

At the top of the page, you can:

• Change the date range

In the overview section, for each tile, you can:

• Hover over or click the data or chart to see exact numbers.
• Click the data or chart and then click to open the View Data window for the selected data category.
  In this window, you can:
  • See more detailed data, including (for some categories) a list of the accounts that comprise the total shown in the tile.
  • Change the sort order.
  • Show and hide fields.
  • Change the number of rows displayed.
  • Download the data.

In the top accounts sections, you can click on a row to open the Account Details tab for the selected account.

Account Dashboard | Details

The Details tab shows detailed data for the selected account, including:

• Account signon ID
• Account creation date
• Account status
• Location
• Country
• Packages subscribed (Clicking on the data takes you to the Account Dashboard | Packages Subscribed for the account.)
• Recording profile
• Recording quota size and usage
• Last sign-on time
• Recording count
• Total number of created devices
• Content views
• Latest watch activity time
• Latest activity time
• Latest error activity time

As in the Account Dashboard | Overview tab, you can click on any of these to open the View Data window, which shows more detailed data (see above).

At the top of the page, you can:

• Change the date range

Account Dashboard | Packages Subscribed

The Packages Subscribed tab shows details of the packages that the selected account is subscribed to, including:

• Subscription creation date
• Entitlement ID
• Product ID
• Product name
• Product type
• Whether the product is a freemium product
• Technical types

Account Dashboard | Recordings

The Recordings tab shows details of recordings for the selected account, including:

• The event ID
• The recording status
• The capture expiration date

At the top of the page, you can:

• Change the date range

Account Dashboard | Content Views

The Content Views tab shows detail about the content viewed by the selected account, including:

• The time playback started
• The ID of the content
• The name of the content
• The content type
• The ID of the device used
• The device type
• The hardware type
• The OS type

At the top of the page, you can:

• Change the date range
• Filter by content locale

Account Dashboard | Devices

The Devices tab shows details of the devices that are registered to the selected account, including:

• The device ID
• The device type (open or managed)
• The device's hardware type
• The device's OS type

At the top of the page, you can:

• Change the date range

Account Dashboard | Recent Activities

The Recent Activities tab lists recent events for the account, including:

• The time and date the event was created
• The ID of the content that the event relates to (if any)
• The name of the content that the event relates to (if any)
• The type of the content that the event relates to (if any)
• The event name
• The device ID
• The device type (open or managed)
• The device's hardware type
• The device's OS type

At the top of the page, you can:

• Change the date range
• Filter by content locale

Account Dashboard | Player Errors

The Player Errors tab lists any player errors that were encountered by the selected account, including:

• The date and time that the error occurred
• The ID of the device on which the error occurred
• The hardware type of the device on which the error occurred
• The OS type of the device on which the error occurred
• The error code
• The error message

At the top of the page, you can:

• Change the date range