Locking and unlocking user accounts

Locking accounts

To lock a user account, on the System Users list page, select the relevant user and select

Lock Account from the

menu.

To lock multiple user accounts, on the System Users list page, select the relevant users, and in the banner click LOCK USERS.

Locked accounts are shown with the

badge appended to the user's initials.

To unlock a user account, on the System Users list page, select the relevant user and select

Unlock Account from the

menu.

To unlock multiple user accounts, on the System Users list page, select the relevant users, and in the banner click UNLOCK USERS.

If multi-factor authentication is enabled for an account, use this to reset a user's one-time password.

On the System Users list page, select the relevant user and select

Reset TOTP from the

menu.

At the next log-in, the user will need to reconfigure multi-factor authentication.