Errors
This page displays the error data. The default view shows Reporting Period of one day, with sheets for Total Daily Distinct Devices, Top 10 Error Code to Active Devices ratio, Daily Total Error Ratio, Top 10 Error Ratio Per Hardware Model, and Error Count By Hardware Model & Manufacturer.
The Error Statistics and Error Code Details tables at the bottom of the report are initially blank and will become populated only after clicking to drill down from the Error Count By Hardware Model & Manufacturer table.
Drop-down filters and Search
The top left of the page shows eight drop-down menus, allowing users to filter data by Content Type, Connection Type, Content Quality, Application, Corp, Node, Device Platform and Device Model respectively. To the right of the drop-downs, a Search Error Code box is shown, allowing users to filter results by a specific Error Code.
Date
The top right of the page shows a Date drop-down menu, with preset time intervals for Today, Yesterday, Last 7 days, Last 14 days, and Last 30 days. Selecting one of these options then clicking Apply loads the data.
Users can also select Custom Range, which causes the From and To date fields to appear below, and allows users to specify any time interval (provided dates are not in the future). Users must then click Apply to load the data.
A Back button is also shown at the top right of this page. Clicking it returns the user to the Overview page.
Below the top-right drop-down menus, the report shows the selected Reporting Period day count and specific dates chosen.
Total Daily Distinct Devices
Below the top-left drop-down menus, the report shows a chart and count for Total Daily Distinct Devices based on selected filters. The mouseover tooltip gives further information and definitions.
Top 10 Error Code to Active Devices Ratio
This chart ranks the density of error codes per device by giving the percentage ratio of distinct devices reporting a given error code to total active device count. Individual bars can be highlighted by single-clicking. The mouseover tooltip gives further information and definitions.
Daily Total Error Ratio
This graph shows the daily percentage error ratio and total distinct device count over time based on the selected filters. Individual lines can be highlighted by single-clicking. A mouseover tooltip on each line gives further information and definitions.
Top 10 Error Ratio Per Hardware Model
This chart ranks the reported error ratio percentage per hardware model. Individual bars can be highlighted by single-clicking. The mouseover tooltip gives further information.
Error Count By Hardware Model & Manufacturer
This table ranks the raw error count reported by each hardware model. Manufacturer and Error Device Type columns for each model are also shown. Individual bars can be highlighted by single-clicking. The mouseover tooltip gives further information.
Single-clicking on any row allows users to filter by the selected model, by then clicking the tooltip link Filter By This Model.
Error Statistics
After clicking Filter By This Model in the Error Count column tooltip, the blank Error Statistics table becomes populated with further information.
Single-clicking on any row allows users to filter by the selected error code, by then clicking the tooltip link Filter By This Error Code. The mouseover tooltip on the last table column gives further information.
Error Code Details
After clicking Filter By This Error Code in the Error Message column tooltip, the blank Error Code Details table becomes populated with further information. The mouseover tooltip on the last table column gives further information.
NOTE: If an error code is reported as an empty string, N/A is shown.